Database instance: endpoint is temporary unavailable. check your quotas and/or contact our support

Troubleshooting and help
,
1

I cannot connect to my database instance:

psql: error: connection to server at "ep-rapid-hat-56842750.us-east-1.aws.neon.tech" (44.207.148.149), port 5432 failed: ERROR:  Console request failed: endpoint is temporary unavailable. check your quotas and/or contact our support

I’ve used up the active hours, but does that means my data have been lost? How can I get back the data?

1 Like
2

Hi!

I saw that you have upgraded your instance to a large instance. Were you finally able to access your database after this change?

3

Yeah but the same error still exists :smiling_face_with_tear:

5

@Brent_Bohan_Yang should be fixed now :rocket:

let us know if everything works smoothly on your side

6

Thanks. I’ve got my data back.

2 Likes
7

I also get the same error.

Console request failed: endpoint is temporary unavailable. check your quotas and/or contact our support

And I requested Large Instance access.
Please provide normal DB service quickly.

8

Hi!

You should have access to the large instance so you can upgrade your current database instance. Please let us know if that is not the case.

Thank you!