Unable to upgrade to starter plan

General
1

Hi, I’m on the hobby plan now and I’d like to upgrade to the Starter plan. However, after adding my card details, I got a http 500 error.

I have also tried removing all existing payment methods from the Manage Billing screen, and re-added the payment method (Stripe) but the result is the same.

I really want to try out Koyeb and would appreciate this issue could be resolved. Thanks.

2

Hello,

We are sorry for the inconvenience. There was a small obstacle with the verification process for your account. It should be good now.

Could you try again?

Thank you, and have a nice day.
Thomas

3

Hi Thomas,

No worries, all’s good now. Thank you!

4

Awesome!

Thank you for your reply and have a lovely day.
Thomas

5

Just joined today and was added to the hobby plan. Unable to upgrade to starter plan due to authentication issue