Image download failure. An unexpected error occurred

Troubleshooting and help
,
1

I am facing the following issue while redeploying a new version of my app on fastapi

Instance created. Preparing to start…
Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.
Instance stopped.
Instance created. Preparing to start…
Instance is starting… Waiting for health checks to pass.
INFO: Started server process [1]
INFO: Waiting for application startup.
INFO: Application startup complete.

From what I understand - it cannot download the image from dockerhub (although it has been doing it for about a year without problems) and pulls up the latest version that is on the hosting.

I’ll say right away, the link to dockerhub is valid, and the repository itself is public there, so there should be no problems with access

2

Hi @Ihor_Eismont, pls share your service id

3

Hi Lukasz_Oles

1b23e14b-e254-47d0-a243-46baef503505

It is currently running on the Washington DC region, because for some reason this problem occurs specifically with the Frankfurt region.

4

From what I see, it indeed failed in Frankfurt but was automatically retried, and later it worked ok.

5

after a failed download it seems to take an older version of the service and launch it. and yes, this problem is for some reason in frankfurt. everything seems to be fine with washington, but frankfurt is a higher priority for me because of the latency

6

Please try again in Frankfurt. We’ve identified an issue on one of our nodes. It’s fixed now.