Image download failure

Whenever I update my code on github, my koyeb app updates automatically. Recently, it has been giving me this error when deploying a new instance. The app works when I run it locally. Not sure why I’m getting this error

Instance created. Preparing to start…
07/10/2024, 05:28:24 AM event 93d03f4a Instance is starting. Propagating network configuration…
07/10/2024, 05:28:39 AM event 93d03f4a Network configuration propagated
07/10/2024, 05:29:13 AM event 93d03f4a Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.
07/10/2024, 05:29:19 AM event 93d03f4a Instance stopped

I have same issue, and when I check my code, it has no issue at all.

same issue

+1. I’ve tried deploy with gitlab registry, github repo (using Dockerfile), DockerHub, and even with one-click app (Deno). All failed with the same error log message: Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.

I tried changing location to washington, I tried build from Buildpack and Dockerfile. No luck

Hey guys,

Heads up, we are aware of this issue and are still looking into it.

same here
All instances

LogsEvents

07/09/2024, 11:57:21 PM event 52a9cc94 Instance created. Preparing to start…

07/09/2024, 11:57:24 PM event 52a9cc94 Network configuration propagated

07/09/2024, 11:57:24 PM event 52a9cc94 Instance is starting. Propagating network configuration…

07/09/2024, 11:58:02 PM event 52a9cc94 Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.

07/09/2024, 11:58:08 PM event 52a9cc94 Instance stopped

07/09/2024, 11:58:12 PM event 2ff63292 Instance created. Preparing to start…

07/09/2024, 11:58:15 PM event 2ff63292 Instance is starting. Propagating network configuration…

07/09/2024, 11:58:21 PM event 2ff63292 Network configuration propagated

07/09/2024, 11:58:54 PM event 2ff63292 Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.

07/09/2024, 11:59:01 PM event 2ff63292 Instance stopped

I get error:

Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.

1 Like

It happened to me as well. I’ve tried deploy with gitlab registry, github repo (using Dockerfile), DockerHub, and even with one-click app (Deno). All failed with the same error log message: Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.

Hey , I m getting same problem,

Instance created. Preparing to start…
Instance is starting. Propagating network configuration…
Network configuration propagated
Image download failure. An unexpected error occurred. If the error persists, try to redeploy or contact us.
Instance stopped

Hi again,

This issue should be resolved now.

Hello! I’m currently having this error now!