Honeybadger event unable to send

Troubleshooting and help
1

Hi, I keep getting errors saying that Honeybadger is unable to send event back from the server, therefore my errors are not being reported. Is that a problem with some sort of firewall in Koyeb? It keeps appearing forever, so it doesn’t look like a network issue. Plus I keep having this problem for many days already. Thanks!

** [Honeybadger] Event send failed: an unknown error occurred. code=error error="HTTP Error: Net::OpenTimeout" level=2 pid=23

Edit:
I tried to increase the limit to 60 seconds with no luck. I use Ruby 3.3.5, Rails 8.0 and both my app and Honeybadger instance are based in Frankfurt.

2

Did you validate the URL you used to reach the Honeybadger instance? Could it be blocked on Honeybadger side?

3

Thanks for checking in, David. The URL works well, because this error happens only from time to time. It could be on Honeybadger side, that’s right. I just wanted to make sure it’s not being blocked somehow here, before I contact the team. Thank you!