Deployment stuck in “Getting ready / Provisioning” with no build logs (build never starts)

[Dangelo_Magno_Dias_A]

Hi everyone,

I’m experiencing an issue where my deployment gets stuck indefinitely in the “Getting ready / Provisioning” state.

Key details:

• The build never actually starts

• No build logs are generated at all

• The deployment remains in Provisioning and shows “Deployment: Not started”

• I’ve tried multiple forced rebuilds

• I’ve verified configuration (start script, port, package.json, env vars)

• The behavior is exactly the same every time

Normally, during provisioning, I would expect to see build activity such as repository cloning or buildpack detection. In this case, none of that happens — it stays stuck before any build step begins.

This strongly suggests a build infrastructure / builder availability issue rather than an application or configuration problem on my side.

Has anyone experienced something similar recently, or is there a known issue with the build infrastructure (possibly region-specific)?

Thanks in advance for any insight.

[Lukasz_Oles]

Hi @Dangelo_Magno_Dias_A

From what I see, all your services in both orgs are running ok now. When did it happen?

[Dangelo_Magno_Dias_A]

Hello Lucas, everything is working very well now. I believe the issue was temporary.

TKS!

Merry Christmas!